Useful Numbers

                                                                             Useful Contact Numbers

Gov.uk is the best place to find government services and information.

Stafford Borough Council, and Staffordshire County Council, handle most local services and can be contacted on:

Staffordshire County Council    0300 111 8000

Stafford Borough Council           01785 619000

Benefits

Telephone the Benefits Helpline if you require help or advice regarding benefits: 01785 619478

Business Support/Finance

https://www.gov.uk/business-finance-support-finder

http://www.stokestaffsgrowthhub.co.uk/

Business Support Helpline:  0300 456 3565

GREAT.gov.uk is a new digital service available for businesses that makes it quicker, more cost effective and easier for UK business to export and find investors.

Car Parking

If you have any requests or enquiries regarding on-street parking restrictions, permits, enforcement, or zones please contact Staffordshire Highways on highways@staffordshire.gov.uk or 0300 111 8000

For off-street parking enquries, including car parks, please contact your local district or borough council.

Council Tax

Contact Stafford Borough Council for any information on Council Tax: 01785 619279

Domestic or Sexual Violence/Abuse

Staffordshire Women's Aid offers a free and confidential service providing specialist support for victims of Domestic or Sexual Violence/Abuse.

24 Hour Helpline - 0870 2700 123

Families

Staffordshire County Council’s Family Information Service can provide you with the information needed for a range of important family decisions: 0300 111 8007

Flooding

Call Floodline 0345 988 1188

Floodline Warnings Direct is a free service provided by the Environment Agency to warn you about flooding. Call Floodline to check your flood risk, sign up to the free flood warning system and receive advice and guidance about what to do before, during, or after a flood.

Visit www.gov.uk/floodsdestroy

There is lots of information online and there are three simple steps you can take to be better prepared for flooding:

1) Check your flood risk

Use the Environment Agency’s flood maps and enter your postcode to find out if your home or business is at risk of flooding. Or call Floodline on 0345 988 1188.

2) Sign up to Floodline Warnings Direct (FWD)

Sign up for free flood warnings online or call Floodline on 0345 988 1188.

3) Know what to do when flooding happens

This might include:

  •  Make a personal flood plan and know what to do: Personal Flood Plan Online
  •  Prepare your business for flooding Business Flood Plan Online
  •  Prepare a grab bag with warm clothes, blankets, mobile phone, medication, water and food supplies, a torch, and a battery or wind up radio and important personal documents.
  •  Make sure you know how to turn off the gas and electricity supply.
  •  Identify a safe place where you, your family and pets can keep away from floodwater.
  •  Check your insurance to see if you’re covered.

Hospitals

Stafford County Hospital can be contacted on: 01785 257731

Royal Stoke University Hospital can be contacted on: 01782 715444

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Housing

Contact Stafford Borough Council’s Housing Group for any enquiries regarding Housing:  01785 619000. If you find yourself homeless outside of working hours, please ring 01785 619170.

Noise Complaints and Anti-Social Behaviour

For any concerns about noise contact Stafford Borough Council’s Environmental Health department: 01785 619402

Concerns about anti-social behaviour should be reported to your local community Police Officer on the non-emergency number: 101

To report any acts of vandalism to Council property, private property or street furniture then phone: 01785 619401

Pest Control

Staffordshire Borough Council and South Staffordshire District Council work in partnership on pest control matters, contact them on: 0845 505 7378

Planning Permission

For advice on planning permission contact Stafford Borough Council’s planning team: 01785 619337

Public Transport Including Buses

For any questions regarding public transport contact Staffordshire County Council on: 0300 111 8000

The below links gives access to all Stafford bus timetables and route maps:

https://www.staffordshire.gov.uk/transport/publictransport/buses/Plan-your-journey/BusRoutes/Stafford/Stafford.aspx

https://bustimes.org.uk/operators/SLBS

Recycling & Refuse

For any enquiries regarding recycling and waste contact Stafford Borough Council’s Environmental Health department: 01785 619402

Trading Standards

Staffordshire residents who wish to report a crime can do so with the Trading Standards Confidential number on 01785 330356 and leave a message.

Nationwide non-local issues and services are generally handled by other bodies:

Advice Services

The Citizens Advice Bureau offer a free, confidential, impartial and independent advice service for problems with debt, benefits, employment, housing, discrimination, and many more.

Driving licenses

Contact the Driver and Vehicle Licensing Agency (DVLA) for information regarding driver’s license and vehicles.

Job Seeking and Employment Advice

For help with finding employment and applying for Job Seeker’s Allowance (JSA), contact the Jobcentre Plus.

Passports

Contact the Identity and Passport Service (IPS) for any questions regarding passports: 0300 222 0000

Student Finance England

Contact Student Finance England to apply for, and enquire about, student loans: 0300 100 0607