MP welcomes plans to strengthen redress for consumers across housing tenures

Stafford MP, Jeremy Lefroy has welcomed new plans to strengthen redress for consumers across housing tenures.

The Government has recently published its response to the Strengthening Consumer Redress in the Housing Market consultation which was published on 18 February 2018.

The response sets out proposals to improve redress across housing including the intention to bring forward legislation to underpin a New Homes Ombudsman in statute, following the establishment of an interim voluntary service. The response also sets out the ambition for a new Housing Complaints Resolution Service, working with housing redress schemes, which will provide a single point of help for consumers to get easy access to redress

Plans have also been announced to establish a Redress Reform Working Group to work with the relevant sectors and consumers to inform development of the new Housing Complaints Resolution Service, review existing minimum standards for complaints handling for redress schemes and providers, and identify how they could be improved and developed including through legislation where necessary.

Commenting, Jeremy said: “Everyone, regardless of whether they own or rent, in the private or social sector, deserves a decent, affordable and secure place to call home. This is why it is so important people know where to turn to for help when things go wrong and be confident problems will be put right.

“This consultation response and the measures announced, particularly the creation of a New Homes Ombudsman, are an important step towards creating a fairer housing market that works for everyone.”